Shipment Help
To follow you order you need to log in into your account. In you profile you will be able to track you order in the “Track Order” tab.
You have 24 hours after the purchase to cancel the order, after that your order will be fully processed and shipped, not allowing us to cancel the shippment.
You have 24 hours after the purchase to request a address change. After that your order will be fully processed and shipped, not allowing us to cancel the shippment.
All orders take, on average, 1-3 business days to be processed and 6-14 business days to ship.
We ship worldwide, and we try to deliver our fashion to all countries. However, in the current circumstances, we have some exceptions. We don’t guarantee delivery to: Russia, China, Mexico, Chile, Ukraine, Egypt, India, Libya, and Yemen.
This list can be updated without further notice.
We have “Ordinary Shipment” and “Express Shipment”. We work with diferent carrier companies in different countrys. Visit our Shipping Policy to know more.
For now we have Standard Shipment in 10,00€, however every order above 100€ has free shipping.
Visit our Shipping Policy to know more.
If a package gets damaged or lost, with no responsibility lying with the customer. Us “Meng” will be responsible for refunding, replacing, and compensating our customers.
For now we don’t have restricted products in our inventory, however this can be changed in the future without notice.
Yes, we offer free shipping for orders above 70€ and 150€, for Ordinary and Express Shipping
The shipping costs are calculated based on the package’s total weight and not the quantity of items. We use our partners pricing tables to deduct our pricing. We do not take a profit from shipping.
We work with different partners in different countries, and we can use the local postal service. Some of our partners are: DHL, ePacket, UPS, Correos, CTT …
To contact our support team regarding shipments, you can do it at support@mengstudios.com
